• April 15, 2025

Top Hiver Alternatives

Here’s a detailed breakdown of the Top Hiver Alternatives — tools that offer shared inboxes, email collaboration, customer support, and team productivity features. If Hiver isn’t meeting your needs, these options can give you more flexibility, advanced features, or better pricing depending on your use case.


✉️ 1. Front

Best For: Collaborative email + customer communication
Why it’s great: Offers a shared inbox experience with a chat-like interface and deep integration with CRMs and other tools.

Key Features:

  • Shared inboxes with internal commenting
  • Assign, tag, and collaborate on emails
  • Analytics for team performance
  • Integrates with Salesforce, Slack, and more

✅ 2. Help Scout

Best For: Customer support teams that want a help desk + email mix
Why it’s great: Provides a clean shared inbox with full ticketing, knowledge base, and reporting tools.

Key Features:

  • Email-based support ticketing
  • Knowledge base and live chat add-ons
  • Team collaboration tools (private notes, tagging, assigning)
  • Reporting & customer satisfaction tracking

💬 3. Zendesk

Best For: Scalable customer service platforms
Why it’s great: Enterprise-level support with email, chat, and social channels.

Key Features:

  • Full-fledged help desk
  • Ticketing system from email and social media
  • AI-powered bots and macros
  • Deep analytics and SLA tools

📨 4. Missive

Best For: Email + chat-based collaboration in one platform
Why it’s great: Combines email, chat, and task management in a shared space.

Key Features:

  • Team chat inside email threads
  • Shared inbox, labels, and task boards
  • Calendar and scheduling integration
  • Clean and modern UI

🤝 5. Zoho TeamInbox

Best For: Teams using Zoho ecosystem
Why it’s great: Simple shared inbox solution with Zoho integrations.

Key Features:

  • Assign emails to team members
  • Shared drafts and comments
  • Integration with Zoho CRM, Projects, etc.
  • Affordable pricing for small teams

📥 6. Outpost

Best For: Small businesses needing simple shared inboxes
Why it’s great: Designed for teams managing [support@], [info@], or [sales@] inboxes.

Key Features:

  • Shared inbox collaboration
  • User permissions & internal notes
  • No complex ticketing system
  • Email delegation and tracking

📧 7. Gmelius

Best For: Gmail users wanting project management inside inbox
Why it’s great: Turns Gmail into a collaborative workspace with Kanban boards and automations.

Key Features:

  • Shared inbox, shared labels
  • Email tracking & automation
  • CRM features inside Gmail
  • Visual task boards linked to emails

💼 8. DragApp

Best For: Teams wanting a Kanban-style Gmail inbox
Why it’s great: Replaces your inbox with Trello-style boards, combining tasks + emails.

Key Features:

  • Shared inbox + task board
  • Assign emails like tasks
  • Internal notes and deadlines
  • Works entirely inside Gmail

🧠 9. Kayako

Best For: Multichannel customer support
Why it’s great: Built for ticketing across email, live chat, and social.

Key Features:

  • Shared inbox + chat
  • Contextual customer view
  • Self-service portal
  • SLA and reporting tools

🔄 10. Freshdesk

Best For: Businesses scaling customer support operations
Why it’s great: Offers omnichannel support with robust automation and analytics.

Key Features:

  • Email-to-ticket conversion
  • Workflow automation and SLAs
  • Knowledge base and chat
  • Team collaboration tools

📊 Comparison Table

ToolShared InboxLive ChatCRM IntegrationTicketingNotes/CommentsBest For
FrontTeam collaboration on email
Help ScoutSupport + knowledge base
ZendeskLarge-scale customer support
MissiveEmail + chat workflow
Zoho TeamInboxZoho-based small teams
OutpostSimplicity for SMBs
GmeliusGmail users needing more power
DragAppKanban + email in Gmail
KayakoMultichannel support
FreshdeskScalable support and automation

If you’re looking for a specific recommendation (e.g., best for a startup, or best Gmail-focused tool), I can narrow it down for you. Just tell me a bit more about your use case!

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