Top Hiver Alternatives
Here’s a detailed breakdown of the Top Hiver Alternatives — tools that offer shared inboxes, email collaboration, customer support, and team productivity features. If Hiver isn’t meeting your needs, these options can give you more flexibility, advanced features, or better pricing depending on your use case.
✉️ 1. Front
Best For: Collaborative email + customer communication
Why it’s great: Offers a shared inbox experience with a chat-like interface and deep integration with CRMs and other tools.
Key Features:
- Shared inboxes with internal commenting
- Assign, tag, and collaborate on emails
- Analytics for team performance
- Integrates with Salesforce, Slack, and more
✅ 2. Help Scout
Best For: Customer support teams that want a help desk + email mix
Why it’s great: Provides a clean shared inbox with full ticketing, knowledge base, and reporting tools.
Key Features:
- Email-based support ticketing
- Knowledge base and live chat add-ons
- Team collaboration tools (private notes, tagging, assigning)
- Reporting & customer satisfaction tracking
💬 3. Zendesk
Best For: Scalable customer service platforms
Why it’s great: Enterprise-level support with email, chat, and social channels.
Key Features:
- Full-fledged help desk
- Ticketing system from email and social media
- AI-powered bots and macros
- Deep analytics and SLA tools
📨 4. Missive
Best For: Email + chat-based collaboration in one platform
Why it’s great: Combines email, chat, and task management in a shared space.
Key Features:
- Team chat inside email threads
- Shared inbox, labels, and task boards
- Calendar and scheduling integration
- Clean and modern UI
🤝 5. Zoho TeamInbox
Best For: Teams using Zoho ecosystem
Why it’s great: Simple shared inbox solution with Zoho integrations.
Key Features:
- Assign emails to team members
- Shared drafts and comments
- Integration with Zoho CRM, Projects, etc.
- Affordable pricing for small teams
📥 6. Outpost
Best For: Small businesses needing simple shared inboxes
Why it’s great: Designed for teams managing [support@], [info@], or [sales@] inboxes.
Key Features:
- Shared inbox collaboration
- User permissions & internal notes
- No complex ticketing system
- Email delegation and tracking
📧 7. Gmelius
Best For: Gmail users wanting project management inside inbox
Why it’s great: Turns Gmail into a collaborative workspace with Kanban boards and automations.
Key Features:
- Shared inbox, shared labels
- Email tracking & automation
- CRM features inside Gmail
- Visual task boards linked to emails
💼 8. DragApp
Best For: Teams wanting a Kanban-style Gmail inbox
Why it’s great: Replaces your inbox with Trello-style boards, combining tasks + emails.
Key Features:
- Shared inbox + task board
- Assign emails like tasks
- Internal notes and deadlines
- Works entirely inside Gmail
🧠 9. Kayako
Best For: Multichannel customer support
Why it’s great: Built for ticketing across email, live chat, and social.
Key Features:
- Shared inbox + chat
- Contextual customer view
- Self-service portal
- SLA and reporting tools
🔄 10. Freshdesk
Best For: Businesses scaling customer support operations
Why it’s great: Offers omnichannel support with robust automation and analytics.
Key Features:
- Email-to-ticket conversion
- Workflow automation and SLAs
- Knowledge base and chat
- Team collaboration tools
📊 Comparison Table
| Tool | Shared Inbox | Live Chat | CRM Integration | Ticketing | Notes/Comments | Best For |
|---|---|---|---|---|---|---|
| Front | ✅ | ✅ | ✅ | ❌ | ✅ | Team collaboration on email |
| Help Scout | ✅ | ✅ | ✅ | ✅ | ✅ | Support + knowledge base |
| Zendesk | ✅ | ✅ | ✅ | ✅ | ✅ | Large-scale customer support |
| Missive | ✅ | ✅ | ✅ | ❌ | ✅ | Email + chat workflow |
| Zoho TeamInbox | ✅ | ❌ | ✅ | ❌ | ✅ | Zoho-based small teams |
| Outpost | ✅ | ❌ | ❌ | ❌ | ✅ | Simplicity for SMBs |
| Gmelius | ✅ | ❌ | ✅ | ❌ | ✅ | Gmail users needing more power |
| DragApp | ✅ | ❌ | ✅ | ❌ | ✅ | Kanban + email in Gmail |
| Kayako | ✅ | ✅ | ✅ | ✅ | ✅ | Multichannel support |
| Freshdesk | ✅ | ✅ | ✅ | ✅ | ✅ | Scalable support and automation |
If you’re looking for a specific recommendation (e.g., best for a startup, or best Gmail-focused tool), I can narrow it down for you. Just tell me a bit more about your use case!